NHTSA Complaint #11485845 — 2011 LINCOLN MKS

The contact owns a 2011 Lincoln MKS. The contact stated that while driving at various speeds, the temperature gauge would rise from cool(C) to hot(H) and the vehicle started losing motive power. The contact stated that once she turned off the cooling fans, the vehicle would cool off while idle; however, the temperature would rise once she resumed normal driving. The vehicle was taken to a dealer where she was informed that the failure could not be duplicated. The contact then took the vehicle to an independent mechanic who informed her that there was a service bulletin on the vehicle and referred her back to the dealer. The dealer was again notified about the failure and referred her to the manufacturer for assistance. The manufacturer was notified of the failure and referred her to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 130,000.