NHTSA Complaint #11485099 — 2015 CADILLAC SRX

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11485099
Vehicle	2015 CADILLAC SRX
Component	UNKNOWN OR OTHER
Date of Incident	September 18, 2021
Date Filed	September 18, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

There is webbing, delaminated on the touchscreen. It is no longer functioning. Dealership is asking $1700 for replacement. This is something that Cadillac knew and refuses to recall/replace. I cannot afford to replace this. It’s unethical of Cadillac to do something like this. Some type of voucher or assistance would be grateful if Cadillac/GM would step up to the plate and assist with this repair. It’s unacceptable and dangerous.

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