NHTSA Complaint #11485054 — 2021 MERCEDES-BENZ GLC 300

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11485054
Vehicle 2021 MERCEDES-BENZ GLC 300
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

The HVAC system has a very had odor that could impact our respiratory health, and giving us headaches when we drive. I wanted to share with you my current situation that I believe relates to the Mercedes HVAC Class Action Settlement (https://www.mercedeshvacsettlement.com/). My 2021 GLC300 Mercedes is experiencing exact same issues as described in the Mercedes HVAC Class Action Settlement even though the settlement only covers vehicle models up to 2019. I have been a loyal Mercedes customer for over 20 years and took in the vehicle 4 times to address the bad HVAC odor that occurs 3 to 4 times a day when I turn on the HVAC. It has a moldy, mildew-y, or similar odor emanating from the vehicle’s HVAC system. The dealership admitted they did smell the odor but there is nothing they can do to address it after they changed the air filters and cleaned the evaporator coil. I then escalated to MBUSA Escalation team to request a full refund or replacement based on the Arizona Lemon Law statute and they were of no assistance and completely denied my request stating that the vehicle is working as intended. I even went to a Lemon Law attorney and provided them all the 4 service documentation records showing that I took the vehicle in 4 times and evidence from dealership admitting that there is an odor from the HVAC for the same issue with no root cause or resolution to address the odor from the HVAC. The attorney passed on taking my case, which I believe is a good solid case. Do you have any further ideas on what I can do start a class action lawsuit against Mercedes or investigate extending Mercedes HVAC Class Action Case 1:17-cv-01701-AT to include vehicle models beyond year, 2019? Based on my observation this is still happening in Mercedes vehicle models 2020 and newer.

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