NHTSA Complaint #11485035 — 2015 TOYOTA VENZA

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11485035
Vehicle	2015 TOYOTA VENZA
Component	SEATS
Date of Incident	August 10, 2022
Date Filed	September 18, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

Extremely uncomfortable drivers side and passenger headrests, causing my head and neck to be pushed forward. This causes me back and neck pain, pushing you in a position to have chronic neck/back pain and very bad posture. I’ve seen many complaints online, including many newer makes and models. It sounds like the new feature is supposed to reduce whiplash, in the chance of an accident, but if people take their headrests off or flip them backwards then it’s a bad design. I am 5 feet 5 inches tall, and I’ve heard of this affecting others of a similar height, please consider redesigning

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