NHTSA Complaint #11484832 — 2014 SUBARU FORESTER

The contact owns a 2014 Subaru Forester. The contact stated that while driving approximately 20 mph, the vehicle’s hood had suddenly opened impairing the contact’s vision. The contact ended up swerving the vehicle and crashing into a nearby tree. The air bags did not deploy. The vehicle had not been towed. There were no injuries and no medical attention needed. A police report was filed. The vehicle had been taken to a certified mechanic who diagnosed that the vehicle’s hood latch and the hood strap had failed and needed to be replaced. The vehicle had not been repaired for the failure. The vehicle’s shift release lever had failed causing the shifting of gears failing and the contact was unable to remove the key. The contact took the vehicle back to the certified mechanic who repaired the vehicle however the failure persisted. The lever within the transmission stick had detached. The vehicle had not been repaired. The manufacturer was made aware of the failures. The approximate failure mileage was 18,000.