NHTSA Complaint #11484819 — 2021 FORD BRONCO

The contact owns a 2021 Ford Bronco. The contact stated that after replacing the windshield wipers a crack formed on the bottom passenger’s side corner of the windshield. The contact stated that the crack then spread up to the top corner of the window shield. The contact stated he called the local dealer who informed him they were unable to repair the vehicle due to not having the part available. The manufacturer was made aware of the failure and a case was opened. The contact stated that he called his insurance company who then referred him to Safelite. Once the contact called Safelite they scheduled a repair appointment; however, they delivered the wrong windshield for the vehicle. The vehicle was not repaired. The contact was concerned that the quality of the windshield was poor and could cause severe injuries in the event of a crash. The approximate failure mileage was 1,200.