NHTSA Complaint #11484655 — 2021 FOREST RIVER CEDAR CREEK

The automatic awning did not have proper backing plates installed, so the first time going out caused the awning to collapse completely against the full glass wall. The wire harness system was not the correct gauge wire, which posed a potential fire hazard. The fuse was pulled out because the motor to the faulty awning was overheating. The front entry (only) door for entering the RV and existing safely was not mounted correctly, so the owners (occupants) were locked inside during the daytime hours when the door expanded with sun/heat. The owner is disabled and was oftentimes locked inside. ALL within the warranty division and build team were aware of my disability; and did nothing to assist or mitigate the potential life-safety hazard. Forest River knew I was living in the coach for an extended period of time; and they knew I was unable to travel the rig. I/We were repeatedly told that the issues would be addressed, but they did little to nothing in assisting us by securing a qualified field team. I/We were forced to secure various RV vendors to assist, to no avail. I was forced to have it trailered into a facility; whereby the wiring issues continue and the Forest River warranty division forced me to pay the vendor over $4k for warranty items that they were supposed to cover. This rig had a poor build and Forest River refuses to take the necessary steps to cure the deficiencies. I am told by the repair shop that the wire harness became a "RECALL" item; which solidifies my concerns, as others were having the same issues. Forest River did not install backing boards for the awning that could have killed someone when it came crashing down (all caught on my Ring Doorbell), plus the array of photography taken to show the shoddy workmanship during the build. They need to be held to a higher standard or an unsuspecting customer (aka: victim) may be severely injured and/or killed. Cedar Creek Champagne 38EKS / Paid $113K / Disgraceful & Unsafe Products