NHTSA Complaint #11484423 — 2014 FORD FOCUS

The contact owns a 2014 Ford Focus. The contact received notification of NHTSA Campaign Number: 13V523000 (Power Train) however, the part to do the recall repair was unavailable. The contact stated that after coming to a complete stop, the vehicle would intermittently jolted forward upon depression of the accelerator pedal with the transmission warning light illuminated. The dealer was initially notified about the recall and confirmed that parts would not be available for months. The contact then took the vehicle to another dealer where and left the vehicle in their possession. The contact was then informed that the manufacturer had instructed the dealer to order the parts then closed the recall. The contact was informed to pick up the vehicle despite the recall not being serviced; the recall was removed from the VIN. The manufacturer had not been notified of the issue. The failure mileage was unknown.