NHTSA Complaint #11484315 — 2020 HOLIDAY HOUSE 18RB

While in tow, our almost new camper collapsed with the axel pulling away from the frame & tires pushing through the floor into the interior. Roadside assistance had it hauled to a RV repair shop who told us we were lucky to be alive & this unit did not belong on the road as the frame wasn’t strong enough to support the weight. Our insurance’s independent claims adjuster also found it was clear no impact to the unit or fault of ours & that there was failure of the frame support to bridge the weight. The frame was broken in multiple places centering around the mounting points for the axel, causing heavy damage to both the interior & body structure making it unrepairable or towable. Suggesting hauling to factory to find out why failure occurred. After months of difficulty, the manufacturer finally admitted fault was not ours, saying they received faulty aluminum from their vender & a new welder didn’t know the difference. Without our agreement, they repaired our unit by lifting the outer skin & put it back over a new heftier frame & higher axel (old sat very low), returning to our dealer almost a year later & assuring ours was the only one like this, that all future HH would have heftier frames, but returned her needing much repair for leaking, blinkers backwards & wiring issues, & the gas lines not connected, once again giving us a dangerous unit. No written warranty was given & they refuse to pay our dealer for the new repairs. I recently joined a FB HH group & found owners with structure issues, floor failings, & a cracked frame who is now on a list waiting repairs, as are others. Holiday House has finally issued a written warranty, different from what we were told. They instructed others privately, that since they don’t know which units have faulty frames, they can’t do a recall, but owners should look under the frames to see if theirs looks like there are issues. Single axel 18R with possible issues are obvious as they sit low to the ground & less than 25 issued.