NHTSA Complaint #11484201 — 2017 CHEVROLET SUBURBAN POWER TRAIN

Complaint Details

ODI Number	11484201
Vehicle	2017 CHEVROLET SUBURBAN
Component	POWER TRAIN
Date of Incident	September 5, 2022
Date Filed	September 13, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The transmission jerks a lot, especially when taking off. I know 4 more people that drive a Suburban, Silverado, and Yukon, and all of them had to change the transmission before 100k miles. The dealer doesn't want to fix it, cause the warranty expired, but how is it fair for us consumers to pay 60k for a car that only lasts 5 years? When I called the dealer, even the technician agreed that they have a lot of problems with the transmission and are booked a few weeks ahead just to take a look at it. Please advise. Thank you.

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