NHTSA Complaint #11483938 — 2016 GMC CANYON

The malfunction is: no power, no crank, no electricity at all, can not use key fob to lock/unlock, radio does not work, dash does not work, literally 0 lights 0 power when key is in ignition to and turning to start or when key is not in ignition. The positive battery terminal also overheats to extreme temps which caused my dad a 3rd degree burn since positive terminals should never be hot. Dates of malfunction that have left me stranded 7/16, 8/3, 8/5, 8/11, 8/12, 8/28. I have video evidence of the malfunction on each of those dates. The way we got it to fix is by banging on the battery. on 8/12 I brought the truck to the dealership because I banged on the battery I got error codes- Engine Power Reduced, and Stabilitrak Offline. The engine was shaking very badly, I have video. hey have the truck for a week, get it to trigger the same incident and determine its a bad battery cell that could only be detected when the malfunction was happening. They replaced the battery. On 8/28 the same malfunction happens except nothing is fixing it, not banging on the battery, not waiting 24+ hours. Prior to me buying the truck on June 28th the previous owner has an invoice in the glove box dated May 25th to try to fix the same issues. I bought this from the dealership not the previous owner. The vehicle still sits at the dealership trying to diagnose the issue.