NHTSA Complaint #11483882 — 2019 BMW R 1250 GS

4/2021 Prior to 4/2021, I had complained verbally with visits and calls to the dealership about an intermittent (CC ) Cruise Control issue. They could not find a problem w/the CC. I now consider this issue is related to the rear caliper ceasing. 5/30/2022 (RC) Rear caliper ceased without any indications. The (MC) motorcycle, presented w/a power loss otherwise unknowingly to me until later in the ride. Caliper appeared to cease causing heat scorched rear pads, caliper very hot. I smelled brake burn upon slowing down, noticing both power loss and my CC not working. 6/9/2022 Dealership found “no warranty concerns” and nothing wrong w/the MC they could find. I had disputed being charged $222.xx and then implied by both the service manager and BMW Customer Support that I was dragging my brake. This was all after 25 months of ownership and 9K miles of riding. I did offer them to keep the bike and ride it but they did not. August 6th 10K + miles Riding on the interstate, my CC suddenly quit. I stopped later to find that the recently replaced rear brake pads showed heat scorch once again. Still as I submit this all to you, the dealership along w/BMW CS, holds the position that nothing is wrong with the MC and I must have been riding my brake. 9/9/2022 After waiting 3 week more from an inquiry to the GM at the dealership, I received a response to repair my MC but not under warranty. I quote, “I just got the approval today from BMW. They are willing to as a one time customer goodwill cover $500 of the repair as this is not a coverable warranty due to the lack of fault found. The dealership has appeared to stand on their original diagnoses that there is no fault found. Below are similar issues resulting in what many would consider a serious safety concern. https://www.advrider.com/f/threads/overheated-rear-caliper.1524259/ https://www.advrider.com/f/threads/2019-r1250gs-rear-brake-caliper-heat.1526221/ Please see NHTSA Complaint Number:11397766