NHTSA Complaint #11483814 — 2018 FORD EXPEDITION

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11483814
Vehicle	2018 FORD EXPEDITION
Component	UNKNOWN OR OTHER
Date of Incident	August 19, 2022
Date Filed	September 10, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

The rear evaporator has reportedly failed and is causing a leak to the refrigerant. We have read the TSB 21-2250 and the earlier Customer Satisfaction Program 18N01 which both point to what is reportedly a common issue for these systems. Safety concern is overall heat in vehicle. At the same time we are experiencing a leak of coolant, and the Ford dealership is recommending replacement of pump. The dealer is also recommending the replacement of rear evaporator and recharge of the refrigerant. The cooling fan was running full blast which was our warning of checking low coolant, there was no warning lights of any issues. As there have been multiple TSB type of issues, as a customer this seems like a known issue that Ford should be paying to have fixed.

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