NHTSA Complaint #11483642 — 2016 FORD FUSION

The contact owns a 2016 Ford Fusion. The contact stated that while his wife was driving 65 MPH, the vehicle started jerking and stalled. The check engine warning light and the coolant temperature warning light were illuminated. The contact's wife veered to the side of the road. The contact's wife was able to restart the vehicle after several attempts however, the failure persisted and there was white smoke coming out of the exhaust. The vehicle was towed to an independent mechanic where it was diagnosed that coolant was leaking into the cylinder head of the engine. The independent mechanic then towed the vehicle to an unknown dealer. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was not included in an unknown recall. The manufacturer referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,382.