NHTSA Complaint #11483082 — 2021 FOREST RIVER ROCKWOOD

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11483082
Vehicle 2021 FOREST RIVER ROCKWOOD
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TN

Consumer Description

The motors on the Dometic 9200 RV Awnings are failing. The motors do not have enough torque to effectively operate the awnings. When campers are caught off guard at campsites it is difficult to secure the awning and prevent it from opening during interstate driving. I've contacted Dometic manufacturing, and they tell me the 3316605-001 motor has been replaced with a 3317084.000U. They do not have any motors in stock and recommended I search for a replacement on-line. I called local supply stores and searched online for motor sources, and they are not available. There is a 6-to-8-week backlog for orders. According to the Forest River blogs, many RV owners are experiencing the same issue. My 2021 Forest River Rockwood 2905S Trailer is equipped with a Dometic MFG 925NR18.301UL and I have to close the Awning manually. I am requesting that a recall be placed on Dometic 9200 awnings, and that the manufacturer upgrade the motor and/or system that will safely and consistently operate the awning.

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