NHTSA Complaint #11482968 — 2017 NISSAN ALTIMA

I was driving in the highway, and suddenly my hood flew open. I could not see I had to slow then and pull over to the side. Because of the hood coming up it cracked my windshield and the hinges damaged both sides of the front fenders. I have been trying to get an appointment for the recall at multiple Nissan service centers since January of 2022. This incident happened in December , it is now September 06 2022. I am sitting at a Nissan service center and they are telling me they are not responsible call the insurance. As I explain to the agent the insurance is not going to fix it due to the problem caused by a recall. Now the agent is telling me that I will have to make another appointment and it will be 8-9 months before they can get to it.