NHTSA Complaint #11481967 — 2017 HYUNDAI SONATA HYBRID

The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while his daughter was driving approximately 65 MPH, the vehicle shifted into Limp Mode with several unknown warning lights illuminated. The vehicle was towed to the dealer and several DTC codes were cleared and the accelerator pedal assembly was replaced. Shortly after receiving the repair, the failure reoccurred and the vehicle was towed to the dealer another time. The dealer diagnosed the vehicle and determined that max cylinder #7 had failed to cause a knocking in the engine. The vehicle had not been repaired. The dealer attempted to repair the vehicle under NHTSA Campaign Number: 14V252000 (Electrical System, Exterior Lighting, Vehicle Speed Control, Electronic Stability Control) however, the VIN was not included and the repair was denied. The manufacturer was informed of the failure and confirmed that the VIN was not included. The approximate failure mileage was 91,679.