NHTSA Complaint #11481875 — 2014 KIA SOUL EXTERIOR LIGHTING

Complaint Details

ODI Number	11481875
Vehicle	2014 KIA SOUL
Component	EXTERIOR LIGHTING
Date of Incident	August 15, 2022
Date Filed	August 29, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

My headlights flicker or shut off intermittently when driving at night. Sometimes it seems to be associated with using my turn signal. Sometimes it seems to be associated with going from dim to bright headlights. I took my car to the dealer who said that KIA has an extended warranty to cover this repair. But when the dealer's service department could not reproduce the situation in the shop, then said KIA would not pay for the repair. I contacted KIA consumer affairs and was given a case number (14989817). After two weeks I finally was contacted and the policy was repeated by KIA. I explained that the problem was intermittent but they would not do anything on their end because the dealer could not diagnose the issue in shop.

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