NHTSA Complaint #11481007 — 2017 VOLVO XC90

The contact owns a 2017 Volvo XC90. The contact stated that while driving at an undisclosed speed, the 12-volt Battery Charging Fault message and battery warning light illuminated. Additionally, the windshield wipers and turn signals were inoperable. The vehicle was taken to the dealer where it was diagnosed with battery failure. The dealer informed the contact that the battery software needed to be updated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 31,000. The consumer stated the problem was software updates which resolved all the problems, but wants to understand why the software update caused so many issues.