NHTSA Complaint #11480723 — 2021 SUBARU WRX

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number 11480723
Vehicle 2021 SUBARU WRX
Component VISIBILITY/WIPER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State UT

Consumer Description

I was de-frosting my windshield early in the morning when I watched a crack start at the base of the driver's side windshield and travel up the window and back down to the base of the windshield. The car was not moving, there was no impact to the windshield at all. I contacted the Subaru dealer and brought the car in to be inspected. They told me that the crack was because of a rock chip although there was never any rock chip impact and the car was not even moving when the crack developed. There was a previous class action lawsuit settled against Subaru for identical cracks developing in their windshields. I contacted Subaru of America to see what they would do and they gave a discount for a new windshield but the new windshield would still have cost over $700 out of pocket for a car that was less then one month old.

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