NHTSA Complaint #11480649 — 2019 VOLKSWAGEN ATLAS

The contact owns a 2019 Volkswagen Atlas. The contact stated that upon starting the vehicle, the windows would engage independently and roll down. The contact was unable to roll the windows up. The contact stated that the failure occurred increasingly. The vehicle was taken to the dealer where it was diagnosed that the failure was associated with NHTSA Campaign Number: 22V152000 (Air Bags) and the VIN was included. The dealer replaced the doors control module and the front door wiring harness; however, the failure reoccurred. Additionally, the contact stated while driving with or without cruise control activated, the automatic emergency braking (AEB) system would engage inadvertently. The contact stated while driving 75 MPH with the Adaptive Cruise Control activated, the vehicle stopped independently. The contact depressed the accelerator pedal and resumed normal driving. The dealer was notified of the failure and informed the contact that the failure was associated with NHTSA Campaign Number: 22V152000 (Air Bags); however, the remedy repair failed to fix the vehicle. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately 15,000.