NHTSA Complaint #11480491 — 2022 TESLA MODEL 3

While making a u-turn on a quiet culdesac at approximately 5 mph, the 1 week old brand new Tesla, suddenly speeded up at the end of completing the u-turn (in last 5% of u-turn). It jumped the curb and hit a tree. All these happened in a fraction of a second and driver had no control when this happened. No automatic emergency breaks got activated. Autopilot or Cruise control features were not activated when this incidence happened. Driver and passenger incurred minor injuries, but their safety was put at risk. If this had happened on a busy area, the outcome would have been lot worse. This is a brand new car (1 week), and something is definitely wrong to have this happened. Police report (2022-56272) has been filed with Fayetteville Arkansas police dept. The report will be available in few days. We are trying to get in touch with Tesla to report this, but are not able to reach them yet. The car is currently at a towing company and my insurance company (State Farm) is going to move it to their storage facility to assess damage and determine if it is repairable. I am not aware how long will it stay there for someone (Tesla) to inspect the on-board computer which supposedly stores the records prior to the accident. If the insurance company determines this as a total loss, we are concerned that this investigation may not happen, especially since Tesla is not even reachable on the phone. We are concerned that if not properly investigated, it will be incorrectly considered as driver error and this may put general public at risk by people using this type of a car. I have uploaded pictures and claim documents I have so far.