NHTSA Complaint #11480307 — 2008 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11480307
Vehicle	2008 FORD EDGE
Component	ENGINE
Date of Incident	March 8, 2022
Date Filed	August 20, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NE

Consumer Description

I believe it was March,2022 or April,2022 my check engine light came On 20’ before pulling into my driveway. I called “Protect My Car” insurance protection that I have, had my Edge towed to a repair shop and they said my antifreeze was leaking into my oil, that my water pump went out and said it was my fault as I neglected taking care of my vehicle and they have denied paying to fix it, even thought it is 100% covered. Not sure what to do as it only has 151,000 miles on it and the body is in good shape and clean inside. I had no idea the water pump went out. I’m not a mechanic and thought that’s why I was paying them for problems like this. I need help to get it fixed and never neglected it or drove it after check engine light came on.

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