NHTSA Complaint #11480131 — 2012 SUBARU LEGACY

The contact owns a 2012 Subaru Legacy. The contact stated while driving 35 MPH and coming to a stop, the vehicle shuddered and shut off. There was no warning light illuminated. The contact was able to restart the vehicle and continued driving. The contact’s husband, an independent mechanic, replaced the spark plugs, ignition coils, and fuel filter; however, the failure reoccurred several times while driving. Upon investigation, the contact became aware of Subaru Technical Service Bulletin Number: 16-90-13R for transmission failure. An unknown dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not eligible for the Technical Service Bulletin repair due to the mileage. The vehicle was not diagnosed or repaired. The failure mileage was approximately 145,000.