NHTSA Complaint #11480044 — 2020 SUBARU FORESTER

The contact owns a 2020 Subaru Forester. The contact stated that while attempting to park her vehicle, the vehicle independently accelerated without warning. The vehicle ran through both the parking lot fence and a fence located on private property. The contact made multiple attempts to stop the vehicle by depressing the brake pedal; however, the vehicle failed to stop. The vehicle continued accelerating down a driveway as she attempted to avoid hitting a house, a tree, and another parked vehicle. The contact was able to shift the vehicle into park which stopped the acceleration. The air bags did not deploy upon impact. The contact suffered a headache but did not seek any medical assistance. A police report was filed. Both the parking lot and private property fences were damaged. The contact was able to drive the vehicle back to the parking lot where she called the dealer and was instructed to leave the vehicle at the scene until the vehicle was inspected. The contact was informed that the dealer filed a claim with the manufacturer. The vehicle was not diagnosed or repaired. The failure mileage was 14,865.