NHTSA Complaint #11479779 — 2015 MERCEDES-BENZ ML350

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11479779
Vehicle	2015 MERCEDES-BENZ ML350
Component	STRUCTURE:BODY
Date of Incident	January 1, 2019
Date Filed	August 17, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Neither back doors on my 2015 ML350 lock. Even after you try to lock them from the inside anyone can open the doors from the outside. This is a huge safety hazard because someone could easily car jack the car while you are in it. I bought the car new from the local dealer and i have reported this to the dealership and they said it was a known problem and that acutuators on both doors needed to be replaced at a large cost to me. I wrote to Mercedes Corporate to report this and to ask for financial assistance in trying to get it corrected and was told to just report it to you. Thank you for any assistance that you can provide.

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