NHTSA Complaint #11479538 — 2014 FORD EXPLORER

The contact owns a 2014 Ford Explorer. The contact stated while driving at 10 MPH and making a turn, the steering wheel locked. The message "Power Steering Assist Fault" and "All Terrain Maintenance" were displayed. The contact turned on her hazard lights. The contact stated as she turned off the vehicle and restarted it, the steering wheel regained power steering. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to an independent mechanic at two different occasions. The independent mechanic diagnosed that the rack and pinion needed to be replaced. The contact stated that the rack and pinion was replaced twice. However, the failure persisted. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 110,000.