NHTSA Complaint #11478633 — 2016 CHEVROLET TRAX

EQUIPMENT:ELECTRICAL:INFOTAINMENT issue reported to NHTSA

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Complaint Details

ODI Number 11478633
Vehicle 2016 CHEVROLET TRAX
Component EQUIPMENT:ELECTRICAL:INFOTAINMENT
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Bought 2016 Trax January 2019 with 19000 miles. In 2022, with only 31000 miles, I have had multiple issues. First, my dashboard display suddenly went black; no radio, backup camera or sound with directional signals. Before I could take car to dealer my battery died and when a new battery was installed all issues were corrected. Then in March the water pump needed replacing, at which time I was told that the compressor also needed replacing. I also have peeling paint on the hood. The car is bright blue and other people have reported this peeling paint problem with their blue cars. Windshield wipers are not efficient and leave streaks. I’ve replaced them and they work well for about a year only. The wipers must be purchased through the dealer. And now, at 33000 miles my dashboard display is black again, and battery is at 100% charge. I replaced the water pump ($1,000), but don’t know how to proceed with the compressor and black screen. Don’t know why dealer has high rating with AAA as I have had nothing but unpleasant interactions with them. Staff is rude and dismissive.

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