NHTSA Complaint #11478551 — 2021 FORD EDGE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11478551
Vehicle	2021 FORD EDGE
Component	UNKNOWN OR OTHER
Date of Incident	May 15, 2022
Date Filed	August 10, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

There was an update to address a recall issue for the rear camera in May 2022, and ever since it was done the front camera has been malfunctioning. This affects parking situations and I am uncertain if it is causing any issues with other safety features. Ford gave me several options to try and “restart” the system but none have worked. It has been months and they have not provided an update to fix this camera and no one at a dealership knows anything about it or how to fix.

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