NHTSA Complaint #11478501 — 1998 GMC SAVANA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11478501
Vehicle	1998 GMC SAVANA
Component	ELECTRICAL SYSTEM
Date of Incident	July 20, 2019
Date Filed	August 9, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

GM theft system engaged leaving me stranded multiple times including on a remote mountain side. I was only able to get a cell signal by walking a few KM's down the road in the middle of the night to call for help. When I was able to get a hold of the dealer in the morning, they instructed me on how to "relearn" the key code and drive the van to the dealership. They cut a new key and sent me on my way. Since, the van theft system has left me stranded multiple times and me having to spend half an hour or more doing the relearn procedure. Warning lamps include "security' light illuminated on dash. Van starts, runs for 2 seconds and turns off.

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