NHTSA Complaint #11478362 — 2009 FORD TAURUS

Car shop replaced front suspension struts 1/23/19. I told owner that made the clunking noise ever worse. Kevin said well, your car needs lower control arms, bushings, &engine mount. Had that done by same car shop on 9/16/2019. I told Kevin that did not take care of clunking noise. I took car to an auto shop where I moved to for maintenance. They told me my struts were bad. Called Kevin in Fayetteville & the struts were going out of warranty later that week. I drove up there & the replaced struts on 1/27/2020, under warranty but charged me labor. The clunking continued. Around 6/29/2022, my car steering locked up while I was driving on a busy street. I turned the car off & waited a minute to restart. It drove properly then. I took it to auto shop & the owner said the struts were bad. This would be the 3rd set of struts since 1/23/2019. This car shop owner told me the problem read the strut bearings and they’d never been replaced. Owner said that is the base component of strut replacements. According to my invoices, I don’t see a charge either time for “strut bearing”. I’ve filed a Complaint with the Arkansas Attorney General’s Office in Little Rock. I asked for money reimbursement for all the charges from Kevin so I can have the local car shop (being the same one that told me strut bearings not being done) was do this 3rd set of front struts. The response to AR Attorney General from Kevin is a joke! I have all documents pertaining to this.