NHTSA Complaint #11478166 — 2012 MERCEDES-BENZ ML350

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11478166
Vehicle 2012 MERCEDES-BENZ ML350
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WV

Consumer Description

The following has been happening over the last 2 - 3 yrs. Also confirmed with other customers on MB world blog site. After traveling in the car for 5-15 minutes, and sooner if connected to cell phone via bluetooth, the indicators stop working. This leads to deactivation of the blind spot assist as well. The problem is temporarily resolved after switching the vehicle off and then on again, only to recur after driving it again for 10-15minutes, and earlier if attached to iPhone via Bluetooth. The blind spot assist is then permanently inactivated. 2 Mercedes dealerships in 2 separate states where I took the vehicle could not even identify a problem, let alone resolve it. When I called MBUSA, they claimed ignorance to the issue and told me to repair or change the vehicle myself. Since this is an issue with multiple vehicles, a recall needs to be issued for this model. It’s unknown how many collisions can be attributed to this since the problem has not been acknowledged by Mercedes’. The problem has occurred almost everyday over the last 3 years. I have narrowly missed being involved in collisions because of the inactivation of blind spot assist and changing lanes. I have almost been rear ended a bunch of times because of the indicators getting inactivated. All this has happened with my family traveling me with. Please lets not wait for loss of life before a recall is initiated. thank you.

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