NHTSA Complaint #11478034 — 2015 JEEP RENEGADE

I bought a 2015 Jeep Renegade in October of 2021 (last year) and have experienced the vehicle stalling TWICE in the middle of traffic. I was informed of the recall by Carmax after the deal was drawn up and the vehicle delivered to me on October 4, 2021. I took the vehicle to Class Jeep in Arlington, Texas, (see attached documents) who refused to replace the engine of the vehicle – the reason for the Recall. I have done all that I can do and exhausted every means necessary to have the recall completed and the vehicle replaced or repaired to bring up to operating standard. I currently owe $21,000.00 on a vehicle that is non-operable. Carvana delivered the car with a rotted battery (paperwork attached); and, a faulty brake job (where new brakes had been put on top of bad rotors) which they felt $200.00 should cover the cost for a $1100 brake repair/replacement. Carvana also refused to replace the transmission on the vehicle which they identified as the source of the ‘stalling-out’ in the midst of traffic when the vehicle would not shift gears to accelerate. The justification was because ‘a module is on top of the transmission instead of inside of it’ and it’s not an engine problem; therefore, refused to repair or replace. Essentially, I have been told that the vehicle which is a safety hazard and threat to life is no longer their concern. Please advise – both the dealership and the manufacturer have taken the position that the operating problems of this vehicle is that ‘of the other’s…’ and no one wanting to just take ownership that the vehicle is faulty and fix it, repair it, or take it out of circulation on the market for sell to unsuspecting consumers. Requested Resolution: I am requesting REPAIR or REPLACEMENT of this vehicle; or, buyback with no negative adverse action on my credit worthiness. My choice is not simply, “you can return it” as I was told – which will result in a ‘REPOSSESSION’ appearing on my credit report.