NHTSA Complaint #11477672 — 2019 CHEVROLET COLORADO

The 7in infotainment system regularly has problems. Most of my problems occur during and after phone calls. When talking, my audio will echo me at a loud volume for a brief second and then cut out for 3-5 seconds. When it comes back the audio will not always be at the volume it was previously. Sometimes louder sometimes very quiet, either way I have no control to change it. This will regularly happen 2-5 times during a 30 min phone call. Usually when I hang up after this happens the problems will persist. Sometimes all audio goes out, sometimes I will lose the ability to control the volume, and sometimes the volume will adjust after a 5-10 second delay. The display will sometimes blackout or reset. These problems are system wide across all audio functions including FM radio, Bluetooth audio, and apple carplay. The only way to correct the issue is to pull over, turn the vehicle off, and open the door.