NHTSA Complaint #11477071 — 2007 HONDA CIVIC

Both sun visors (driver and passenger) fail to stay in their position, resulting in them rotating down, CREATING A SAFETY HAZARD; OBSTRUCTING VISIBILITY THRU FRONT WINDSHIELD. Additionally because the visors don't stay in their position, they hang down creating AN IMMEDIATE SAFETY HAZARD to any unsuspecting occupant getting into or out of the vehicle because you STRIKE YOUR HEAD ON THE MISPOSITIONED VISORS. The driver side visor on our vehicle has been replaced twice (10-21-2010, mileage 21188 and 7-3-2012, mileage 27839 under TSB). It is well over due needing to be replaced a third time. It appears only after a class action lawsuit Cooper v. American Honda Motor Co., Inc., did Honda issue TSB 11-031 to replace driver side (ds) visors. THE ROOT CAUSE OF THE FAILURE AND THE CONSEQUENCE, OBSTRUCTED VISIBILITY AND IMMEDIATE STRIKING HAZARDS HAVE NOT BEEN ADDRESSED AND CONTINUES TO OCCUR. I have contacted, 8-1-2022, Honda's Customer Service and reported this reoccurring issue to them and they said they have no obligation to address the visor issue due to the age and mileage limitations established in THEIR service bulletin. Our vehicle has only 97591 miles on it. Well below the mileage limit. What gives them the right to establish the duration of liability for their defective product? SAFETY SHOULD BE THEIR NUMBER ONE CONCERN. Please give me some guidance as to how to proceed to address this immediate safety issue with my vehicle. This inherent problem revealed itself 4 years after purchase. Honda has NOT CORRECTED THE PROBLEM. Please send me a response you received this submission. Thank you. PS How do I attach a video of visors rotating unassisted?