NHTSA Complaint #11476469 — 2013 FORD FUSION

The contact owns a 2013 Ford Fusion. The contact stated while driving 55 MPH, the steering warning light illuminated. The contact was able to drive to her destination and parked the vehicle. The contact stated upon restarting the vehicle, the steering wheel was locked. The vehicle was towed to the dealer where it was diagnosed that the power steering rack needed to be replaced and the steering module needed to be reprogrammed. The vehicle was repaired. Additionally, the contact stated that she would hear abnormal grinding sounds coming from the front end of the driver's side of the vehicle while driving and turning the steering wheel. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist as the VIN was not included in the recall associated with the failure. The failure mileage was approximately 57,921.