NHTSA Complaint #11476445 — 2018 HONDA CLARITY PLUG-IN HYBRID

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING issue reported to NHTSA

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Complaint Details

ODI Number	11476445
Vehicle	2018 HONDA CLARITY PLUG-IN HYBRID
Component	FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Date of Incident	June 8, 2022
Date Filed	July 29, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

The software in the car dashboard randomly pops errors like - road departure mitigation, brake system, brake hold system problems, etc. This has happened many times this year. I have taken it to the dealership to get fixed a couple of times (most recently on July 16 2022). They say they have reset the software but the problem still reoccurs and is very frustrating since in some cases the vehicle if it has parking brake set remains immobilized. Also, the safety systems in the car like Lane Keep Assist, Road Collision Mitigation and Automatic Cruise Control get disabled when these errors popup. I filed a case with Honda customer service (Case #13070724) on Jun 9, 2022 and have been following up with them weekly to get this fixed

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