NHTSA Complaint #11475993 — 2017 KIA OPTIMA UNKNOWN OR OTHER

Complaint Details

ODI Number	11475993
Vehicle	2017 KIA OPTIMA
Component	UNKNOWN OR OTHER
Date of Incident	June 4, 2022
Date Filed	July 26, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

While driving on the freeway and NO vehicles around me, the sunroof shattered, I am reaching out to consumers to see if they have encountered the same problem. As I reached out to KIA consumers affairs and after waiting 2 months I was told to reported it to my insurance and they will cover my deductible but it will take 90 days for my deductible to be processed and issued to me. A total of 5 months to wait for my sunroof to be fixed is unacceptable. FYI - KIA Dept. of consumers affairs (800) 333-4542 you will be on hold for hours before someone can help you, so annoying… Any suggestions or help will be greatly appreciate.

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