NHTSA Complaint #11475693 — 2017 RAM 1500

On Saturday, July 16th, I was passing a vehicle at approximately 65mph on a two lane road with no shoulder when my engine stalled. Fortunately I was on a straight stretch of the road and was able to coast to a safe location to attempt to restart my engine. After I stopped, I attempted numerous times to restart my engine without success. This stall caused me to be on the side of the road with no shoulder partially sticking out into the roadway. I eventually had to be towed to my mechanic. Once at my mechanic, he found two recalls that had similar symptoms concerning Dodge RAM Ecodiesels- recall W58 and W68 along with TSB 14-007-21. I contacted RAM and was informed that my VIN number was not included in this recall and that they would not fix my vehicle under this recall without me paying in full and their mechanic verifying what was wrong. They were also backlogged and could not even diagnose the issue for 5-8 business days. I elected to have my mechanic perform the work. Once my mechanic opened the transmission assembly, he found that the tone wheel in fact had lost a piece of the magnetic material just like the photo in the service bulletin. He had to repair all the components of the tone wheel and crank sensor assembly just as the service bulleton said to get the vehicle to run again. I have contacted RAM and they stated there is nothing they can do since there is not an open recall on my VIN number even though my truck matches the model and engine type along with affected years from the recall. My VIN should be included in this recall because this incident matches perfectly what the recall states. I have all the paperwork and the actual tone wheel if that is necessary. I am simply trying to get RAM to pay for what they should be obligated to fix on a known problem. They stated that NHTSA is the organization that recalls vehicles and maybe my VIN would be included at some point- of course I know they just don't want to pay for the repair using this as an excuse.