NHTSA Complaint #11475215 — 2018 KIA RIO UNKNOWN OR OTHER

Complaint Details

ODI Number	11475215
Vehicle	2018 KIA RIO
Component	UNKNOWN OR OTHER
Date of Incident	February 10, 2022
Date Filed	July 21, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I received notice on 2/10/22 that there was a remedy part for my 2018 Kia Rio. The letter said it was a recall part involving a latch that opens my trunk from the inside. I tried repeatedly since then to make an appointment at Glendale, CA or Alhambra, CA Kia dealerships thru the Kia website but the website malfunctions every time I make an attempt. I tried at least 3 times to call, and the service department did not answer. On 7.20.22, I sent a request through the website chatbox, asking for an appointment and so far, no response.

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