NHTSA Complaint #11475107 — 2014 RAM 1500

Carry Handle, Shell, Base issue reported to NHTSA

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Complaint Details

ODI Number 11475107
Vehicle 2014 RAM 1500
Component Carry Handle, Shell, Base
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OK

Consumer Description

Thursday, July 21, 2022 11:46 AM The foam that is minimally-glued into the headrest popped off of the shell after a couple months of use. We were able to hold it in place with the fabric cover for several months. Then, the foam began slipping and ultimately cracked in half. We were unable to keep it in place after that. We have photos of the damage. The seat has been destroyed per the request of the manufacturer. Once the headrest is raised above the level of the outer seat shell, any amount of pressure or holding onto the headrest causes it to bend and flex. I believe this allowed the headrest foam to pop off. Without the foam in the correct location, there is not appropriate padding for the child's head in an accident. A report was made to Chicco. Though outside of the warranty period, Chicco replaced the seat.

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