NHTSA Complaint #11475086 — 2008 NISSAN ALTIMA

I purchased a crankshaft from CarID and had a friend replace it with the old one in my 2008 Nissan Altima. Immediately after the repair, I noticed my steering power was gone. I had them put in the old crankshaft and regained my steering. I told CarID that the part was either defective or the wrong part despite their website claiming otherwise. They told me it wasn't under warranty and refused to refund or exchange the crankshaft. Well, this isn't a warranty issue, this is a defective part issue. On their own website they list the Magnuson-Moss Warranty Act, which my situation falls under. Their part (WVE® 5S11487 - Crankshaft Position Sensor) led to the failure of my steering. I called WVE, who said they do not sell directly to CarID and the part was most likely bought from a third party, hence the lack of warranty. The last I heard from CarID on this issue, they told me they would assist within 24-72 hours. That was 7 days ago. I emailed them a follow-up email yesterday that has gone ignored as well. CarID has not only shown any interest in resolving this issue amicably but shown willful disregard for the danger that their defective parts pose to their customers.