NHTSA Complaint #11474953 — 2022 BMW IX

I ordered BMW ix50 in 10/1/21, got delivered on 05/20/22. Only after 39 days on 06/08/22 and about 1000 miles BMW stopped running and I called BMW roadside assistance to take to the dealership. The car was “fixed” and picked-up back from the dealership on 07/06/22. The reason was given from Gwinnett dealer that “software upgrade” needed and “was fixed”. Again on 7/15 evening when I was coming after getting battery 80% charged, I was driving and the car suddenly died while in motion. I tried to restart the engine but I couldn’t start the engine. Left side hazard light also stopped blinking. (Videos available) I could have died by the traffic in this scenario. Many people can be easily at high risk due to this unmanageable BMW problem and can even die. BMW dealer text me on 07/19/22 that “BMW has let us know that they want us to replace the Electronic Memory Module on your vehicle. That part is coming in from Germany. As of today there is not an estimate for when the part should come in.” So, do BMW knows what is actually wrong and how long it will take it fix brand new BMW ix EV? This is the story of the famous German carmaker. (1) Why car was released on 07/6/22 when “fix” was not done right? (2) How the brand new car engine die suddenly while in motion? (2) Do BMW understand the risk factor of these kind of incidents? (3) Why BMW introduced ix-50 EV model in USA market when the car is complete disaster? (4) Both the times of breakdown, we do not have a loaner’s car, even after spending $110,000! I felt that I became guinea pig for the inefficiency and lake of expertly of BMW in EV. My friends and everyone trust in BMW is shaky. I booked ix last year, because we trusted BMW, we were thrilled, and this supposed to be gift for our someone. Bad performance on ix EV can is not good for already declining sales of regular BMW products and EVs.