NHTSA Complaint #11474809 — 2021 FORD BRONCO

Within days of buying this 2021 Bronco in April 2022, the power steering and drive modes (e.g., Eco, Sport) stopped working and we got the following error message: [See Steering Assist Fault - Service Required] We called the dealership in Georgia, which is far from our home, and they advised us to take it to one closer to us; the problem would be covered under warranty. We made the first available appointment with the dealership in Havana FL and took our vehicle in on July 11th. We showed the photo saying "service required" and explained that every morning the drive modes don't work and the power steering usually does not work right away. We have to re-start the vehicle to get the power steering to work, but the drive modes don't work until later in the day (usually). We get the error messages shown repeatedly below saying "drive mode not available." Despite the service department at the dealership saying they identified the malfunctioning part, Ford sent us away without approving a warranty repair—citing a policy that because the service personnel could not report a computer code for the part, Ford will not pay to fix it. The problem continues and we continue to provide photos to Ford and ask them to fix this problem for us and for anyone else who is experiencing it.