NHTSA Complaint #11474695 — 2011 MERCEDES-BENZ GL350

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11474695
Vehicle 2011 MERCEDES-BENZ GL350
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

Malfunction with the air suspension. The vehicle is currently lowered and will not rise which is causing the tires to sit in a bent position and a horrible ride. The tires appear that they will detach from vehicle which is a safety risk for myself and others. After repairs from someone who presented themselves as a certified Mercedes’ mechanic, the issues still exist. The problems first existed about a year and a half ago, about 6 months after purchasing. I am making payments on a vehicle I am unable to safely drive or use for travel with my family. This should be a recall due to several vehicles jus in my area with same issues.

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