NHTSA Complaint #11474609 — 2016 CHEVROLET TAHOE

This complaint is with respect to the GM Infotainment System. While driving on the 405 freeway in Orange County, CA, the sound level of the infotainment system went to maximum. This being extremely painful, I tried to turn down the volume of the sound system. All controls were frozen and inoperative. I had to pull off the freeway and find a parking spot so I could turn off the engine for a short time to allow the electronics to reset. I had my wife and granddaughter with me. I have had this infotainment system freeze at other times such as using the navigation system, or the sound system. This could be a very dangerous condition while driving. I can imagine a driver being greatly distracted while attempting to deal with a problem such as this, or even a lesser problem. What is needed is a way to reset the electronics while driving. This could be a special button or pushing a pair of existing buttons. I consider this a very dangerous problem. I queried the dealership for a reset procedure but they had nothing to offer.