NHTSA Complaint #11474309 — 2021 FORD BRONCO

We were on vacation in Miami, Florida in February 2022 driving in stop and go traffic when our 2021 Ford Bronco with 2.7L Ecoboost engine suddenly shut down. The entire electrical system shut down and the emergency brake was applied. We were unable to start the vehicle with the ignition button or key fob. Traffic was backing up behind us and we couldn’t put our hazards on to let them know we were having vehicle trouble. A pedestrian tried assisting us with pushing the vehicle but due to the parking brake being applied it wouldn’t move. As a last ditch effort I decided to try to start the vehicle through the Ford Pass app. Thankfully, that worked and the vehicle started. We called a dealership in Miami to see if they could look at the vehicle before we traveled on to Key West. They were unable to get us in so we traveled to Key West. The Ford dealership in Key West was gracious enough to look over the vehicle and errors we received on the Ford Pass app. They did not find anything that would have caused the issue. We were just thankful we were on a side road in stop and go traffic when this happened rather than driving on the highway at 70 mph!