NHTSA Complaint #11473825 — 2019 NISSAN LEAF
EQUIPMENT:ELECTRICAL:INFOTAINMENT issue reported to NHTSA
Complaint Details
| ODI Number | 11473825 |
| Vehicle | 2019 NISSAN LEAF |
| Component | EQUIPMENT:ELECTRICAL:INFOTAINMENT |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
The ability to make calls through Apple CarPlay was an important consideration when I purchased both of these cars. This was especially the case because my insurance company, for safety reasons, monitors whether I make handheld calls while driving. Both cars have an issue when you try to do a phone call through Apple CarPlay. When I try to make a phone call, it is choppy and full of static, and makes a loud cracking sound, making phone calls nearly impossible. The problem is not intermittent; it happens with every call. The inability to make handheld calls while driving presents a significant safety risk. I have tried 4 different USB cables, and I have tried different phones. My phone is an Apple iPhone 12 Pro with Software version 15.4.1. I have also tried an iPhone 13 Pro. I took both cars to Nissan dealerships to try to have the problem fixed.
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