NHTSA Complaint #11473825 — 2019 NISSAN LEAF

The ability to make calls through Apple CarPlay was an important consideration when I purchased both of these cars. This was especially the case because my insurance company, for safety reasons, monitors whether I make handheld calls while driving. Both cars have an issue when you try to do a phone call through Apple CarPlay. When I try to make a phone call, it is choppy and full of static, and makes a loud cracking sound, making phone calls nearly impossible. The problem is not intermittent; it happens with every call. The inability to make handheld calls while driving presents a significant safety risk. I have tried 4 different USB cables, and I have tried different phones. My phone is an Apple iPhone 12 Pro with Software version 15.4.1. I have also tried an iPhone 13 Pro. I took both cars to Nissan dealerships to try to have the problem fixed.