NHTSA Complaint #11473661 — 2014 SCION TC

ON SEVERAL OCCASIONS THE HOUSING AROUND THE AIR CONDITIONER FILLS WITH WATER FROM CONDENSATION, THE DRAINAGE TUBE IS NARROW AND CLOGS, WHICH CAUSES THE WATER TO DRIP OUT OF THE HOUSING AND INTO THE PASSENGER SIDE INTERIOR WHERE IT SWAMPS THE CARPETING FROM FRONT TO BACK. I KNOW AC NORMALLY DOES NOT QUALIFY AS A SAFETY CONCERN BUT TO MY UNDERSTANDING THERE IS ELECTRIC WIRING THAT RUNS UNDER THE CARPET THAT IS CERTAINLY NOT DESIGNED TO BE UNDER AN INCH OF WATER AND THEN THERE IS THE POTENTIAL FOR HARMFUL MOLD TO DEVELOP FROM THE WET CARPET. THE DEALER WILL CHARGE TO CLEAR THE CLOG BUT THEY HAVE SINCE TOLD ME THERE IS A PERMANENT FIX (AN AC CASING WITH BETTER DRAINAGE) WHICH COSTS MORE THAN $2000 TO INSTALL. A SIMPLE SEARCH ON THE INTERNET SHOWS TOYOTA HAS BEEN IGNORING THIS DESIGN FLAW AND THIS PROBLEM SINCE THE MODEL REDESIGN IN 2011. THEY HAD PLENTY OF TIME TO ADDRESS THIS ISSUE WHICH CAN EFFECT THE HEALTH AND SAFETY OF THE OCCUPANTS. I KNOW A NARROW TUBE DRAIN LINE SEEMS LIKE A MINOR THING BUT THIS DOES NOT SEEM TO HAPPEN IN MOST CARS. WHILE IT HAS BEEN A CONCERN FOR SCION TC OWNERS SINCE 2011. I DRIVE A 2014. THERE WAS PLENTY OF TIME FOR TOYOTA TO OFFER A BETTER CASING OR A SOLUTION TO THIS PROBLEM OVER THE YEARS. I HAVE REACHED OUT TO TOYOTA AND THEY REFUSE TO DO ANYTHING SINCE MY CAR IS NOW OUT OF WARRANTY DESPITE THAT MY CAR WAS IN FOR THIS TEMPORARY REPAIR SEVERAL TIMES WHILE IT WAS UNDER WARRANTY AND THEY NEVER OFFERED THE PERMANENT FIX UNTIL NOW.