NHTSA Complaint #11473568 — 2018 TOYOTA TUNDRA

The contact owns a 2018 Toyota Tundra. The contact stated while making a turn she heard a squeaking sound coming from the steering wheel. The vehicle was taken to the dealer for diagnostic testing. The contact was informed that the steering column needed to be replaced; however, the vehicle was not repaired. The contact stated that the failure recurred while pulling out the parking spot and she heard a loud snap which caused the vehicle to lose control. The contact was unable to steer the vehicle. The vehicle was towed to the dealer where the dealer stated that the vehicle needed a new steering column, and clockspring spiral cable. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was no longer under warranty and referred the contact to NHTSA to file a complaint. The failure mileage was 50,000.